EXPERIENCE:
DECEMBER 2008-PRESENT
PRICEWATERHOUSECOOPERS, USER EXPERIENCE & TERRITORY RELATIONSHIP MGR
Responsible for content management and user experience
on the Global B2E Intranet Portal for partners and staff.
• Evaluates and improves processes
of the portal end-user experience
• Advises regional teams on portal
implementation and assists with content inventory
• Creates training materials for portal processes and wireframes for mock-ups
• Interacts regularly with key content stakeholders to deliver updates and new
portlets
• Translates global business objectives into business and
functional system requirements
DECEMBER 2006-DECEMBER 2008
CONSUMERS UNION, publisher of CONSUMER REPORTS, RESEARCH LIBRARIAN
• Selected appropriate research and synthesized to deliver custom reports
and presentations
• Monitored subject area resources to create news alerts for company-wide
distribution
• Consulted regularly with clients to anticipate and deliver relevant research
• Suggested
redesigns for intranet and developed user survey questions
JUNE 2006-NOVEMBER 2006
THE NEW YORK TIMES
REFERENCE LIBRARY, RESEARCH/TECHNOLOGY ASSISTANT
• Standardized taxonomy and
updated war casualties database
• Created consistent data for computer-assisted reporting projects
• Processed serials and recorded circulation data
JANUARY 2005-OCTOBER 2005
GUIDELINE (formerly FIND/SVP), RESEARCH ANALYST, BUSINESS INFORMATION
CENTER, NYC, NY
• Created research reports on deadline in response to client requests
• Utilized print and online resources to locate pertinent, authoritative
information
• Identified and evaluated resources to assist in information gathering
• Developed advanced knowledge of demographic data and federal economic statistics
At EPM Communications I was hired in 1996 in an editorial
position, but my responsibilities grew in 1998 to have three primary functions.
I have detailed each area below.
DECEMBER 1998-JANUARY 2004
EPM COMMUNICATIONS, DIRECTOR OF INFORMATION TECHNOLOGY, NYC, NY
INFORMATION ARCHITECTURE (www.epmcom.com)
• Championed a scalable website and developed taxonomy and online article
archive
• Conceptualized and wireframed user interface to provide intuitive navigation
• Researched service providers, authored RFP and budgeted service options
• Created new revenue stream by developing online archive of published material
INFORMATION PROJECT MANAGEMENT
• Orchestrated the publication of two annual business directories and CD-ROMs
• Designed CD-ROM user interface with input from usability experts
• Hired, trained and motivated researchers updating more than 10,000 listings
• Tracked detailed timelines and budgets
• Edited, formatted and coordinated production of the books and CD-ROMs
TECHNOLOGY
• Devised custom databases and applications to increase productivity and
usability
• Maintained data integrity of large database
• Implemented purchases, installations and maintenance of PCs and Macs
• Supported users in database, internet and desktop publishing applications
• Administered office-wide email server and file servers
SEPTEMBER 1996-DECEMBER 1998
EPM COMMUNICATIONS, ASSOCIATE EDITOR, THE LICENSING LETTER, NYC, NY
• Wrote original stories under deadline for business-to-business newsletter
• Researched licensing contracts by phone and in trade publications
• Charted new licensing deals and business opportunities in easy-to-read
format
• Collected and analyzed industry data for annual state-of-the-industry reports
• Cultivated company listings for annual business directory
CONSULTING:
JANUARY 2000-JUNE 2006
MACMOXIE COMPUTER CONSULTING, FOUNDER (www.macmoxie.com)
• Provided all levels of Apple Macintosh computer training and technical
support
• Installed, configured and tested various hardware configurations
• Evaluated and installed software and custom databases to meet clients’
needs
INTERNSHIPS/FREELANCE:
AUGUST 2004-DECEMBER 2004
CONSUMERS UNION, CONSUMER WEBWATCH, YONKERS, NY
• Fact-checked research studies and articles, updated the website
• Developed high-level executive mailing lists using Nexis and Nielsen//NetRatings
• Tested and evaluated website features on Mac platform
AUGUST 2004-DECEMBER 2004
MAGAZINE PUBLISHERS OF AMERICA, INFORMATION CENTER, NYC, NY
• Scanned and imported documents for digital archive project, created metadata
• Developed taxonomy based on magazine publishing and advertising effectiveness
• Assisted in planning and updating the intranet using content management
system
APRIL 2004-AUGUST 2004
FIND/SVP, QUICK CONSULTING, CONSUMER PRODUCTS & SERVICES,
NYC, NY
• Conducted interviews and secondary research to fulfill client requests
• Performed advanced search queries in Dialog, Factiva and Nexis
• Analyzed data and market trends to create client deliverables
MAY 1996-AUGUST 1996
THE BUFFALO NEWS, COPY DESK, BUFFALO, NY
• Wrote headlines and cutlines and fact-checked stories to verify accuracy
• Edited reporters' work for clarity, brevity and grammar
JANUARY 1996-MAY 1996
NIAGARA GAZETTE, LOCAL DESK REPORTER, NIAGARA FALLS, NY
• Reported on general assignment stories while juggling multiple deadlines
EDUCATION:
M.S. Library and Information Science
(with honors), Pratt Institute
•Recipient of the Sylvia G. Mechanic Merit Award in Business Librarianship
B.A. Journalism (Cum Laude), State
University of NY, Buffalo State College, Major
AFFILIATIONS:
Special Libraries Association (SLA), Member since 2004
• New
York Chapter President, 2009
• New
York Chapter President-Elect (program planning chair), 2008
• New
York Chapter Email List Administrator, July 2006 to December 2008.
Pratt Institute School of Information and Library Science
Student Association, President and Webmaster, May 2005-May 2006
• Submitted budget requests and coordinated career and informational activities
• Treasurer and Webmaster - May 2004-May 2005
Beta Phi Mu, Theta Chapter (International Library and Information
Studies Honor Society), Member, inducted April 2006
• Secretary, 2007-2009
The Record, Buffalo State College student newspaper
• News Editor/News Reporter, Administration Beat - January 1995-May
1996
CONFERENCES ATTENDED:
SLA 2009 Leadership Summit, January 2009
SLA 2008 Annual Conference,
Seattle, June 2008
• The Making of A CI Professional
• From Planning to Impact: Reporting on Your Key Requirements
• Next Information Revolution, and our Role as Revolutionaries
• What's All the Buzz About Social Networking Applications?
National Health Policy Conference, Washington D.C., February
2008
• Making Comparative Effectiveness More than a Dream
• Rising Health Care Costs: Where Are We Headed?
• Presidential Candidates' Health Care Reform Proposals
SLA 2008 Leadership Summit, Louisville, January
2008
• Anticipating the Future
• Public Speaking Skills
SLA 2007 Annual Conference, Denver, June 2007
• Google Presents: Tales, Tips and Tools for Librarians
• Knowledge Management: Best Practices from the Field
• Value-added Industry Research
• Visualizing Statistics: Making Use and Sense of Graphs, Charts and Diagrams
• The Consumer Mindset And What That Means For You
SLA 2007 Leadership Summit, Reno, January 2007
• Made to Stick: Six Hooks of Successful Ideas
• Communicating Your Message
• Running Effective Meetings
SLA 2006 Annual Conference, Baltimore, June 2006
• Public Records to Enhance News and Business Content
• Capturing and Preserving Web Resources
• Taxonomy in Text Archives
• News Researchers in the Newsroom
SLA 2005 Annual Conference, Toronto, June 2005
• Food Marketing Resources
• Take the Sting Out of Statistics: Basic Concepts
• Gary Price - The Newest and the Best
• Ratios, Percentages and Statistics! Oh My!
National Computer-Assisted Reporting Conference, Philadelphia, March 2002
• FoxPro, Access, Excel and SQL courses
• Finding Data on the Web
• CENSUS 101
• New Media: Getting data online
• Hidden Treasures: New and exciting data
Newsletter Publishers Association Forum on Electronic Publishing, September
1998
• Focused on internet models that work, new ways to package and sell content,
staffing/outsourcing electronic business, product development, joint ventures,
customer service and banner ads
TRAINING ATTENDED:
• Career Power, September 2008
• Speed Reading, October 2007
• Critical Thinking,
June 2007
• How to Find Out Anything, May 2006
• Understanding Federal Statistics, June 2005
• Mac OS X Disaster Relief, July 2003
• Introduction to Cascading Style Sheets, September 2002
• Macromedia Beginning Flash Seminar, December 2001
• FileMaker Pro User's Learning Summit, October 2001
• Apple Seminars: Networking Made Easy, May 2001
• Quark Xpress 4.0, July 2000
• Dreamweaver I: Rapid Web Page Creation, January 2000
• Workflow Automation with AppleScript, February 1999
• Advanced Troubleshooting for the Macintosh, August 1998
• Practical Introduction to Mac Networking, July 1998
• FileMaker Pro Power Days, 1997
VOLUNTEER WORK:
Big Brothers Big Sisters of New York, March 2009-present
America Reads "Read Out" at Pratt Institute, Supervisor,
May 2006
Goddard Riverside Community Center Book Fair, Volunteer,
2004-2006
The New York Foundling, Volunteer, Blaine Hall and Laurent Clerc residence
programs, 2005-2006
Metropolitan New York Macintosh Alliance (www.metromac.org)
• Secretary,
October 2002-August 2005
• Founder, Special Interest Group for Freelancers & Consultants - April
2003
Mac Managers www.mac-mgrs.org - 1998-2005
• Actively participated in email discussion to help Mac computer administrators
